FAQ's

How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Simply visit our website and enter the tracking number in the designated tracking section.

What is your return policy?

We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Please refer to our Returns & Exchanges page on our website for detailed instructions.

How long does it take to process a refund?

Once we receive your returned item, we will process your refund within 5-7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

Do you offer international shipping?

Yes, we offer international shipping to select countries. However, please note that additional customs fees, taxes, or duties may apply upon arrival in your country. It is the customer's responsibility to be aware of and cover any additional charges imposed by their country's customs department.

Can I cancel or modify my order after it has been placed?

We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team immediately. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

Are your products ethically sourced and sustainable?

We are committed to ethical sourcing and sustainability. We work closely with our suppliers to ensure that our products are made under fair labor conditions and with environmentally friendly practices. We prioritize quality and responsible manufacturing throughout our supply chain.

How can I contact your customer support team?

You can reach our customer support team by emailing R.cordero114@gmail.com or by filling out the contact form on our website. Our team is available to assist you with any questions or concerns you may have.

Do you offer any discounts or promotions?

Yes, we frequently offer discounts and promotions. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Additionally, keep an eye out for special sales and events throughout the year.

Can I exchange an item for a different size or color?

Yes, we offer exchanges for different sizes or colors, subject to availability. Please refer to our Returns & Exchanges page on our website for detailed instructions on how to initiate an exchange.

We hope these FAQs and answers have provided you with helpful information. If you have any further questions, please feel free to reach out to our customer support team.